Our Story & Mission
For over 150 years, we've been committed to providing exceptional financial services and building lasting relationships with our customers and communities.
Who We Are
First Horizon stands as a pillar of financial strength and innovation, serving individuals, families, and businesses with unwavering commitment since our founding. Our journey began with a simple vision: to create a financial institution that genuinely cares about its customers' success.
Today, we've grown into a comprehensive financial services organization, but our core philosophy remains unchanged. We believe that banking should be a partnership built on trust, transparency, and mutual success. Our team of dedicated professionals works tirelessly to understand your unique financial needs and provide personalized solutions that help you achieve your goals.
From cutting-edge digital banking platforms to personalized financial advice, we combine technological innovation with human expertise to deliver exceptional service. Our commitment extends beyond transactions to building lasting relationships and contributing to the prosperity of the communities we serve.
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Our Guiding Principles
The foundation of everything we do is built on these core principles that guide our decisions and actions every day.
Our Mission
To empower financial success through innovative solutions, personalized service, and unwavering integrity. We strive to be the trusted partner that helps our customers achieve their dreams while strengthening the communities we serve through responsible banking practices and sustainable growth.
Our Vision
To redefine banking excellence by creating the most trusted and innovative financial ecosystem. We envision a future where banking is seamless, accessible, and empowering for everyone, driving economic growth while maintaining our commitment to social responsibility and environmental sustainability.
Our Values
Integrity forms our foundation, excellence drives our performance, innovation fuels our progress, and community defines our purpose. These core values guide every decision we make, every relationship we build, and every service we provide, ensuring we remain true to our commitment of putting people first.
Our Promise to You
We're committed to delivering exceptional value and building relationships based on trust, transparency, and mutual success.
Security & Trust
Your financial security is our top priority. We employ state-of-the-art security measures and maintain the highest standards of confidentiality to protect your assets and personal information.
Innovation & Excellence
We continuously invest in technology and training to provide you with cutting-edge banking solutions and exceptional service that exceeds your expectations.
Community Commitment
We're deeply invested in the communities we serve, supporting local initiatives, promoting financial literacy, and contributing to sustainable economic development.
Our Journey Through Time
From our humble beginnings to becoming a trusted financial institution, explore our significant milestones.
Foundation Era
Founded as a local community bank with $50,000 in capital and a mission to serve the financial needs of our growing industrial town during the post-Civil War reconstruction period.
Regional Expansion
Expanded to multiple locations across the state, establishing ourselves as a regional banking leader while navigating the economic challenges of the post-World War I era.
Great Depression Resilience
Successfully navigated the Great Depression without closing our doors, earning community trust by helping local businesses survive and recover during economic hardship.
Post-War Innovation
Introduced innovative lending programs that helped fuel post-war economic growth in our communities, including the region's first dedicated small business loan department.
Technology Adoption
Pioneered the adoption of ATM technology and computerized banking systems, making banking more convenient and efficient for our growing customer base.
Strategic Mergers
Completed strategic mergers with three regional banks, expanding our footprint to over 200 branches and establishing our presence as a multi-state financial institution.
Digital Transformation
Launched our comprehensive online banking platform and mobile services, revolutionizing how customers manage their finances and setting new standards for digital banking.
Modern Banking Era
Introduced our award-winning mobile app with AI-powered financial insights and expanded our digital services to meet evolving customer needs during the global pandemic.
Sustainability Leadership
Launched our comprehensive sustainability initiative, committing to carbon neutrality by 2030 and $1 billion in green financing for environmental projects.
Meet Our Leadership Team
Our experienced leaders guide our organization with vision, expertise, and an unwavering commitment to excellence and customer success.
Sarah Johnson
With over 25 years of financial industry experience, Sarah leads our organization with strategic vision and a passion for customer success. Formerly the President of Global Banking at a major international bank, she brings extensive expertise in digital transformation and sustainable growth strategies.
Michael Chen
Michael brings 20+ years of financial expertise and a proven track record of driving sustainable growth while maintaining fiscal responsibility. As a former partner at a Big Four accounting firm, he specializes in strategic financial planning, risk management, and capital allocation strategies.
Emily Rodriguez
Emily oversees our daily operations with a focus on efficiency, innovation, and delivering exceptional customer experiences. With a background in technology and process optimization, she has successfully led multiple digital transformation initiatives that have enhanced our operational excellence.
David Thompson
David leads our technology strategy and digital innovation efforts, bringing 15 years of experience in fintech and cybersecurity. Under his leadership, we've developed award-winning mobile banking platforms and advanced security systems that protect our customers' financial information.
James Wilson
James is responsible for our comprehensive risk management framework, ensuring the safety and security of our institution and customers. With expertise in regulatory compliance and financial risk assessment, he has built robust systems that protect against emerging threats in the financial landscape.
Lisa Martinez
Lisa drives our brand strategy and customer engagement initiatives, bringing innovative approaches to communicating our value proposition. Her data-driven marketing strategies have significantly enhanced customer acquisition and retention while strengthening our brand presence across digital channels.
Board of Directors
Our distinguished board members provide strategic guidance and oversight, bringing diverse expertise from various industries and sectors.
Robert Williams
Jennifer Kim
Thomas Anderson
Maria Gonzalez
Our Core Values
These principles guide our decisions, shape our culture, and define how we serve our customers and communities every single day.
Integrity
We conduct business with the highest ethical standards, building trust through transparency and honesty in all our interactions. Our commitment to integrity means we always do what's right, not just what's convenient or profitable.
Innovation
We embrace change and continuously seek new ways to improve our services and enhance the customer experience. Our culture of innovation drives us to anticipate market trends and develop solutions that meet evolving customer needs.
Community
We're committed to strengthening the communities we serve through support, engagement, and responsible banking practices. Our success is intrinsically linked to the prosperity of the neighborhoods and cities where we operate.
Excellence
We strive for excellence in everything we do, delivering superior value and exceptional service to our customers. From frontline service to back-office operations, we maintain the highest standards of quality and performance.
Compassion
We approach every interaction with empathy and understanding, recognizing the unique circumstances of each customer. Our compassionate approach ensures we provide personalized solutions that address real financial needs.
Responsibility
We manage our resources wisely and make decisions that ensure the long-term sustainability of our organization. Our responsible approach extends to environmental stewardship, ethical investing, and sustainable business practices.
Recognition & Awards
Our commitment to excellence has been recognized by industry leaders and independent organizations worldwide.
Best Digital Banking Platform
Recognized by Global Finance Magazine for our innovative mobile banking app and comprehensive digital services that provide exceptional customer experiences.
Top Workplace for Diversity
Awarded by Diversity Inc for our commitment to creating an inclusive workplace and promoting diversity at all levels of our organization.
Excellence in Customer Service
Received the J.D. Power Award for highest customer satisfaction among regional banks in our operating areas for three consecutive years.
Sustainability Leadership
Recognized by the Environmental Banking Association for our comprehensive green initiatives and commitment to carbon neutrality by 2030.
Cybersecurity Excellence
Awarded by the Financial Services Information Sharing and Analysis Center for our advanced security protocols and customer protection measures.
Community Impact Award
Honored by the National Community Reinvestment Coalition for our outstanding contributions to community development and financial inclusion programs.
Our Global Footprint
While rooted in our local communities, our reach extends across borders to serve customers worldwide through strategic partnerships and digital capabilities.
Our global presence allows us to serve multinational corporations, international investors, and customers with cross-border banking needs. Through our network of correspondent banks and digital platforms, we provide seamless financial services across multiple jurisdictions while maintaining our commitment to personalized service.
Our Community Impact
We measure our success not just by financial metrics, but by the positive and lasting impact we make in our communities.
Financial Education Initiatives
We provide free financial literacy programs to schools, community organizations, and underserved populations, empowering people with knowledge to make informed financial decisions and build generational wealth.
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Small Business Support
Our comprehensive small business initiative provides loans, mentorship, technical assistance, and networking opportunities to local entrepreneurs, helping them start, sustain, and grow their businesses in our communities.
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Affordable Housing Programs
We partner with local governments and non-profit organizations to develop affordable housing solutions, provide down payment assistance, and offer specialized mortgage products to make homeownership accessible to more families.
Learn MoreOur Sustainability Commitment
We're dedicated to building a sustainable future through responsible banking practices, environmental stewardship, and social responsibility.
Environmental Responsibility
We're committed to achieving carbon neutrality by 2030 through energy-efficient operations, renewable energy investments, and sustainable business practices across our entire organization.
Green Financing
We've committed $1 billion to finance renewable energy projects, energy-efficient buildings, and sustainable business initiatives that support the transition to a low-carbon economy.
Sustainable Operations
Our branches and offices incorporate sustainable design principles, waste reduction programs, and energy management systems to minimize our environmental footprint and promote circular economy principles.
Our Vision for the Future
As we look ahead, we're focused on innovation, growth, and continuing our legacy of exceptional service in an evolving financial landscape.
The future of banking is being reshaped by technology, changing customer expectations, and global economic shifts. We're positioned to lead this transformation while staying true to our core values and commitment to customer success.
AI-Powered Banking
Developing advanced artificial intelligence systems to provide personalized financial advice, predictive analytics, and enhanced security while maintaining human oversight and ethical AI practices.
Digital-First Experience
Creating seamless omnichannel banking experiences that combine the convenience of digital platforms with the personalized service of our physical branches and relationship managers.
Sustainable Growth
Expanding our commitment to environmental, social, and governance (ESG) principles through green investments, community development, and transparent reporting on our sustainability performance.
Join Us on Our Journey
Become part of our story and experience banking that puts you first. Together, we can build a brighter financial future for individuals, businesses, and communities.